Went to get oil changed. Asked them to replace engine air filter and cabin air filter. They didn't have the cabin filter on hand. They told me it would be 10-15 mins to get one. Waited over an hour. Part was delivered by O'Rielly's. This place has a 300% mark up. For waiting over an hour, they gave me $5 off. My time is worth more than $5 per hour. What I get for letting them do something as a matter of convenience that I should have done myself. Also asked them to check brakes which they said was free. Then they made it out like they did me a favor by giving me a free tire rotation that I didn't ask for and they had to take the tires off already for the free brake inspection so it's not like they did any extra work. And I already have lifetime balance and rotation at Firestone.