I have never once had a bad experience. However, I have had questions and they were always answered in a manner in which I appreciated. Natalie is just a peach, she just has that knack for talking to you and getting you to understand everything you need to know. Jeremy is a gem, he even has a Cherry Limeade named after him. Cat is in the back doing her 'thang' with the juices. Andy is puffing away in the lounge. Travis is lending a hand. The Rotty puppies are just hanging out. Overall, they all just want you to be pleased when you leave the store.