Came back here after the GM received my survey from Phoenix Motor Company and Mercedes Benz and got the problem solved without any out of pocket to us. Venting online does help and I can say they can now know we will be back for future sales and service.
Only problem still is the original GM Allen that contacted me no longer works there, our new service advisor Christy Eastridge that took our vehicle in the 2nd time no longer works there and our long time friend / sales guy Roger Day no longer works there. What gives PMC MB?