This is a really nice looking office big waiting area and not very busy. At first the lady at the front desk was kinda rude giving us a hard time about our insurance due to mix up with another office. I explained to her what our situation was and she finally got on the phone with our insurance company and straightened everything out. Took her all of five minutes so I was kinda of irritated that she she just do that from the beginning. However after that our customer service was great. We were introduced to a nice young lady who was very knowledgeable on all the different glasses and knew a lot about how much our insurance would cover and what type of glasses work best with our prescription. She broke down all the materials, the prices, and the discounts. We we were in and out in 1 hour. We were very pleased!