I called 8am for a reservation at 1pm. 1pm came no call no show. Good thing i called desert cab who picked me up on time. I got a call from whittlesea at 1:22pm told me my cab is waiting downstairs.I told them I'm sorry but I'm already at the place where I'm supposed to and I didn't get a call considering I asked for a 1pm pickup 5hrs before the pick up time. This rude lady told me first of all they never call to inform customers that cab will be late and second cab was waiting and need to be paid. And she screamed that I should have called to cancel.Well I told her I'm sorry I didn't call to cancel I was busy trying to get to my appointment at 1pm if they have called me at 1pm saying they would be late then.I would have considered waiting for a few minutes.the lady hang up after screaming down at me..very unprofessional.just a tip if u guys would want to take this cab company make sure u get another company just in case u don't hear from them.good thing I did.