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| - I ate here twice this month and left disappointed both times.
My first try I had the teriyaki chicken, spicy edamame and three different rolls. The rolls were ok, just average in taste and texture. The Teriyaki Chicken was dry and flavor less. Fortunately the rice and vegetables were well seasoned. The mixed drinks we ordered were weak or watered down and the waitress was pretty non existent, like she was on a perpetual break.
My second attempt was worse. My party ordered ordered garlic edamame, which was good and 4 sushi rolls. The waitress did allow my wife to reduce the spiciness of one roll, she was helpful there. I am not a big sushi eater, so I asked for the Katsu Chicken sandwich. Nobody told us there would be a long delay in delivering the sandwich. That should always be a priority of the staff to advise or remind the customer so everyone can dine together. Part of the dining out experience is that you eat together and staff needs to understand this.
Eventually, the waitress brings two rolls out and the edamame. My family eats away at the rolls and in a bit, a waiter shows up with the third roll. I asked about my sandwich and he stated that it does take a while, but it should be coming soon. Well a bit more time goes by and the waitress brings by the last sushi roll. I again ask about my sandwich and was told it would be out soon. Now it seemed to us that the rolls were taking a bit long to come out of the kitchen, yet we decided that it was a good thing since I was waiting for my order. About 15 minutes after our last roll comes out, I see my sandwich coming. She puts it on the table and I asked her if I could have a box to go, as I didn't want to rush my dinner and have my family wait for me to finish. Again, the waitress had no concept or understanding of what I was saying. I specifically told her it was unacceptable to bring my plate out when the others were already done with their meal. She was not apologetic or understanding. I was very disappointed. FYI: the Katsu Chicken patty was was good, but they sure skimped on the sauce. Kind of hard to call it Katsu Chicken with no sauce! There was just a light drip or drizzle on the bun, no taste of the sauce at all. The potato and sweet potato fries were good, though.
When I got home, I felt the need to update the manager, so maybe the next time a customer orders foods with different prep times the staff could perform better. I did not reach the manager of the Gilbert location that night, somehow I got the other locations manager. He took my information and told me a Gilbert manager would be calling.
Well, I did receive a call tonight. After explaining what happened, he suggested I come back in for a third try and he would credit me with $25. I told him that would be hard as my family had already left, as we are on vacation. I will be here a bit longer, but I am by myself. These visits to the restaurant were a special treat to my family and friend, as we heard how good these locations are. Now, I have to decide if I want to try them for a third time or even trust them to give me the $25 discount. I was told if the manager was not there, just talk to the other managers, tell them my story and they will provide the discount. Wouldn't it make you feel better to have a voucher that could be used on my next trip here? With this level of service, why should I trust them? I would recommend using another restaurant until they fix their staffing problems.
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