Usually I go to the BWW on warm springs & durango, but this time we were near this one.
The food was good as usual, but the service here sucked. We stood at the host stand for a good 5 minutes before anyone even acknowledged us. And there were 4 employees in front of us. One was taking a to-go order and the other three were chatting and trying to figure out how to set up a table for 8. Does it really take 3 people to figure that out? And couldn't you at least welcome us? Finally, the lady taking the to-go order finished and sat us..
Our server took forever to get to us. We were long ready by the time she finally got here. While waiting for our food, I finished my drink. Our server was at another table, so the manager/supervisor (?) brought us our food. I was waiting to see if she would offer me another drink. She didn't... Very professional of a manager. So we flagged down our waitress and she finally brought me a refill.
And the best part you ask? We were seated right next to a POS. The manager was standing there most of the time, gossiping with the waitresses. Couldn't really hear, but by body language and the giggles, it seemed like they were talking crap about guests.
I will stick to my original location where I am not ignored and where the employees don't gossip in front of guests.