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  • First and last time in my life for sure! Extra charges doubled the total car rent price (in confirmation voucher it was stated under the price - "All mandatory fees and taxes are included". Aha, completely not true! We didn't choose any extra options except pre-paid fuel tank... Lady at the desk persistently offered us pre-paid fuel option, after our two rejections she told us "you pay now for full tank and after return the difference for not used gas will be returned... we have the same (market) fuel prices... it's just more easy for customers", so in the end we agreed on this option (WHY?WHY?WHY?!!!! suppose, we were too sleepy after partying in Las Vegas on Sunday...) :/ and the true is that we used half of tank and were charged as for more than 3/4 of tank - "the system calculates in such way and we are not able to change it..." - f**kin bullshit!!! And prices for sure are not market - we, of course, expected that they will be as in more expensive gas stations, but, Thrifty, we saw prices for $0.5-0.6 less on our way!!! You need to tell the true for Your customers! And maybe they will come back. NOT RECOMMEND!!! Previously we used Hertz (just this time they hadn't required SUV for our trip to Death Valley) and they were really cheaper. Thrifty, You screw up the end of my wedding weekend! Thanks a lot! PS. Unfortunately, couldn't put 0 stars.
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