After reading newspaper rave reviews- I thought we would check it out for a potential Bachelorette Party. Checked the newspaper and website for hours-and made a VIP reservation on-line. Got an auto response that someone would follow-up with me- they never did- until I made a SECOND VIP reservation that night. Write up in the paper described heading in with the girlfriends for happy hour on the way home from work from 5-7. We arrived a little before 6:30 to find the place locked up and dark. I called their number and was told they would open at 8. We sauntered around downtown and returned a little after 8-staff were there-setting up. We were told they would open at 9. So, we went to another bar nearby to wait. We returned at 9:00, and they were still setting up, didn't have our reservation. The person whom took my reservation escorted us in and offered us a drink and said he would be back to show us our table- then disappeared. The staff were still busy setting up, and we stood at the bar for about 35 minutes sipping our drink. Ryan never came back- and staff basically ignored us. The greaters never welcomed us or presented us with a rose as described in their website.
The venue is labeled as a lounge. It is not! It is a night club with flashing lights, DJ and loud music. A lounge is a place where you can sit back and have a conversation at a normal level with your group/table without yelling in their ears so they can hear you.
Our experience was so bad, we will never return, and will tell everyone we know not to go.