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| - I won't check out for another hour or so but I had to get on yelp to share my love and praise for TheBallantyne Hotel and Lodge. Unbelievable and consistent service! This property is INCREDIBLE.
Check in yesterday was flawless. The front desk was more than patient with me with my several questions: where's the fitness center, the business center, my key to the business center won't work, forgot a toiletry can you help...They were amazing and extremely accommodating in sharing where I could find everything including the pool and spa.
The fitness center is great. So much nicer than what I'm used to in a hotel. Large facility,plenty of machines and free weights. Two onsite trainers. H20 available if you wish along with plenty of towels and great music to get you into your workout groove. The TVs on the treadmill off you the chance to listen to music, watch TV, play games. Get this, the TV personal screens are not killed with TV snow. You actually get a CLEAR visible screen! Bonus. :) The staff was also very sensitive to who had water and who needed water. You didn't have to go searching for it. It was brought to you.
The in-room dining is spectacular. Ordered the Hearts of Romaine salad which was HUGE. The dressing was a parmigiano-reggiano flavor and placed to the side which is my preference. Sauteed Atlantic Salmon was the largest piece I had ever seen and made to my medium order. Braised mushrooms were hot and very savory. Definitely go for the chocolate availability of the day: mine happen to be double chocolate cake. Probably could have ordered a glass of wine only but didn't see any glass options in the menu; only half bottle and full. Will need to ask if you order. Their guarantee is your hot meal served in 30 minutes. My server was incredible. Very polished and very polite. 'May I come in' and carefully explained everything to me and put it all together in a beautiful spread. Offered to come get the dishes or I could place everything in the hall.
The bed was the best I'd ever experienced. SOFTEST bed and pillows you will EVER experience. They really make it tough to want to get out of bed. :) My wake up call was perfect. Told me the date, time, temperature outside and would I like fresh made coffee delivered to my room? :)
The shower was perfect. I sound like a broken record player here but I mean what I say...it was perfect pressure. Perfect towels that were HUGE and very soft they envelope you very comfortably.
Dine at the Gallery onsite restaurant. I went for breakfast this AM and again, the service from my hostess to my server was perfection. You are treated as an honored guest and it was a fabulous experience. Ordered me a veggie omelette with egg whites, whole wheat toast and a side of fruit in lieu of potatoes. Ice tea made half and half. My server was attentive, kept me at a good pace, was professional and very welcoming. When my meal came out with white bread, she was all over replacing my white with my ordered wheat. I was waiting for my tea to be delivered early in my sit down meal when the hostess noticed I didn't have anything at my table and could she get me a drink? This staff spots you, watches you and cares for you. Unbelievable service and very, very kind.
My biggest take-away re: The Ballantyne is outstanding and consistent service. I don't know how many staff I passed on the way to the gym, the business center, the Gallery and every single representative from the property was beyond professional, acknowledged me, SMILED, offered kind words and you felt very safe. It's like connecting with ONE person throughout your entire stay and the best part is you get exposure to multiple people all with the same mission. I have never experienced anything like it.
My company booked our meeting here and at a glance to the agenda and property I didn't know what I didn't know. Having experienced The Ballantyne in Charlotte was a very memorable experience. Heaven on earth right here in NC. Who knew!
THANKS BALLANTYNE!!!!!!
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