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About: http://data.yelp.com/Review/id/-HiyP_Dd3g_4I8J9vb1YoA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-08-26 00:00:00 (xsd:dateTime)
itemReviewed	Mars Food
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	I genuinely liked this place at first. I went in during a time that wasn't so busy and really got a feel for the atmosphere and the food. The quality of the food was standard for a breakfast place; I can say that it was nothing special. The decor was old and had a very run down feel to it, not necessarily a retro feel, more like an overused VCR. Yet there was something about this place that I liked. The cooks genuinely knew what they were doing with the techniques they used and the way the food was handled; like a skilled barber. Then today I went in hoping to get something quick during my hour lunch. I waked in and found a handful of people eating their meals. The moment I walked in I could hear a harsh tone and pungent voice speaking to the cook: "you have to do things quicker" & "Stop messing up the order". I casually sat down and the same person that was talking to the cook approached me with a completely changed demeanor. For the next 30 minutes I witnessed this women, who turned out to own the restaurant, speak to her staff in the most heart retching, derogatory manner. This cook brushed off her comments with charm and pose; he would just whistle and cook the food diplomatically. Customer service is not just the immediate interaction with paying customers. I personally believe the way staff are treated make a world of a difference in the success of the business. I can understand that serving people may be a very challenging line of work but if this person can talk to her staff, in front of customers, the way she did then there is no way I will be eating here anymore.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Bella

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