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  • BEWARE! BEWARE!A potential new customer. I called on February 14, to see if I could get my Maltese in for grooming. I as told to bring her in at 10:30am. I told them I wanted her bathed, nails, teeth and anal glands done and that she did have a few mats. I also told them that I did not know how she would do with the other dogs running all over the place, because she had only been around our dog. they said NO PROBLEM!!!The one that said she was the only groomer said she might put her with her dog. I said as long as Wendy is OK. I left there thinking it would be about 21/2 to 3 hours. I did some shopping and chores. John said it been 4 hours do you think you should call. I said she did have a few mats so I will give it a little longer. I called about 3:45 and they told me that Wendy as not ready. I said are you serious!!! I was told it was going to be a while longer. I went home and was waiting for a call to tell me Wendy was ready. NO PHONE CALL... It was going on 5:45 pm and I told my husband Nathalie's closes at 6 pm. I said I WANT MY DOG!!! We got in the car and went to Nathlie's. We saw Wendy in the back being worked on. John goes to the door and said I want my dog. One girl got in his face and started shacking her hand in his face saying YOU CAN'T COME IN HERE. John said give me my damn dog now. The one grooming Wendy said I'M NOT FINISHED, YOU DON'T KNOW HOW LONG IT TOOK TO SHAVE YOUR DOG. I HAVEN'T HAD ANY DAMN LUNCH YET. John said I don't give a damn about your lunch, give me my damn dog now, 71/2 hours is ridiculous. STOP WHAT YOU ARE DOING AND GIVE ME MY DOG. I went out to the car, because our other dog was in the car. About 5 minutes later John comes out with Wendy. He had to pay $40.00 the full price, I looked at Wendy and was shocked at what they had done to her. They shaved her to the skin and I never told them to shave her.They had not even Her nails, teeth nor anal glands were done and no bath. Paying full price when nothing was done right or not at all. I don't know what they did to my Wendy because she came home with a different attitude. She snapped at our other dog and that has never happened before They have been together since they were 3 months old. I guess she had nothing to eat or drink there for 71/2 hours. She drank a lot but would not eat. I had to fix her eggs just to get her to eat. I did that for 2 days. She is getting better but WHAT HELL DID THEY PUT MY LITTLE GIRL THROUGH!!!!! They were not nice to my little girl! I had to take Wendy the next day and get her shaped up and all the other stuff that was to be done.. Monday John stopped by on his way home from work and spoke with the owner of Nathalie. She had no idea what had happened. John told her the events of what took place. She did refund our money
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