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  • Last Tuesday, we went into Red Robin to enjoy my birthday burger. If you sign up for their rewards program you receive a free burger on the month that is your birthday. We waited for the hostess to sit us down. They sat the ladies in front of us in the main dining area. We were sat in a table in the bar area. The bartender came and took our drink and food order. Our drinks came and we finished them and then our re fills came. Still no food! At this time there were no other people in the area and the ladies who were sat before us were already finished with their meal. Our food came out about 40 minutes later. The burgers were lukewarm and fries were cold like they were just sitting there waiting for someone to bring out. The manager then came to check on us and ask if we needed anything. When our check came and gave them my phone number for my birthday burger. We were told that we could use this because of the gourmet burger we ordered. We got one free burger because it was my 10th burger. (I come to Red Robin a lot). I am definitely not coming back in the next couple days again to receive the birthday burger. Bartender tried to explain the confusion, still did not make sense. Manager came back and tried to explain again. At that point we just wanted to pay and leave. Clearly the bartender is banging the manager because he went in the save a couple times. Do not come to this location for the excellent service, you will not receive it.
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