I made a reservation in March for a 15 passenger van to be picked up at 8 Am on May 16th, 2016. I arrived there at 8 Am, No van was there. The woman said the Van was on the way and would be there in 20-30 minutes, At 8:30 no van, at 8:40, no Van at 8:55 no van.
I finally left. No effort was made to help me by the lady behind the desk. She seemed happy just to play with her phone. I called the 800 number, and they could not help me. What a disaster, I had 12 people waiting for me to take them around. What a poorly managed company.