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| - I'm not sure what I expected for Buffalo Wild Wings, but it was not what we got; from this location any-how. I expected a modern looking dining establishment all about the Buffalo Wings. I did not expect a totally nondescript pub scene. I guess I expected celery crudité with bleu cheese dressing on the table. I did not expect an electronic trivia game with a console at the table (sort of what TGI Fridays does; in fact it may be the same network). I was thinking this would be the place for a young crowd; and while there were young people there it was also an older crowd. So many things I expected, very few
expectations met.
What does it mean when I cannot determine what type of décor the restaurant designers were shooting for? Were they trying to make a unique statement? If so I have no idea what they wanted. If they wanted to be a sports bar they sorta succeeded at that, the monitors were ubiquitous. If they wanted to be a pub, I think they kinda covered the walls with pub'ish sort of stuff. If they wanted to make their customers comfortable they failed utterly with raw wood benches for the booths and chairs around the four-tops; however if the strategy was to get people in and out of the place they accomplished that. The course seating arrangements meant that I could not sit for long; but on the upside for Buffalo Wild Wings it means that they can clean up all the spilt sauce with no problem.
The food, yeah what about the food... There was nothing wrong about the food (although interestingly enough we were not attracted to the Buffalo Wings at all) but there was also nothing so unique about the food that made me go "I got to have it". What my wife and I both ended up with was the "Burger Beef Stack" which fell into the category of "what's not to like" (it was like brisket with an onion ring between two burgers on a bun, so what's not to like); however we both would have like to see the burger a bit more on the medium (or god forbid the medium rare) side, it would have made the whole thing taste better. For the potatoes we both chose the "chips" which were rather good. The food was all about "what can we do with prepackaged food", from the burgers to the desserts. With this attitude it is no wonder there is nothing spectacular here, but also nothing so wrong that it is offensive. I will however be eating wings and some of their like 20 sauces on the next go round (which should give you a clue where this review is going.)
The staff was well train if a bit on the over anxious side. I do not know what it is lately, that servers have to be so annoying and look for the tip so hard, but it seems to be the case in more and more establishments. Here is a clue for all you servers out there; like children, servers should be seen and not heard. It should go something like this: We see you when we are seated for drinks and specials, then we see you for our order (and give us about 5 minutes at least). Our next interaction should be when YOU serve us. Personally I do not like this idea of team service, others bringing out the food and then having to ask "who gets the Limburger and Goat Cheese salad". Other interaction should require little to no interaction. I expect you to refill my beverage when it gets low; I expect you to clear plates when I have signaled I am done by putting my silverware and napkin on the plate, or moved it to the side. When refilling water or iced tea, I expect you to lift my glass off the table and fill it over the floor where if it spills it will NOT get all over the table or customers. Optionally you can set a "Drink Back" on beverages that call for free refills (be remember to clear the empties when you have the chance). Otherwise I do expect a "check up" about half way through the meal and then after the main service with a dessert inquiry. Finally, serve out dessert and/or check promptly so we may leave when we desire. In the case of Buffalo Wild Wings, where the seats are so uncomfortable, the sooner we can leave, we will, and leave the booth open for no one to fill. The fact is the more attention you give us beyond a reasonable measure is just annoying. As customers we want to talk amongst ourselves, have a conversation.
But I must say someone is one the ball with this place, it is the first place that has enticed us into dessert in a long time; and I know why. Serving size. All the places around now seem to think the more the better when in truth the right amount the better. If you serve me a two pound burger, what are the odds I am going to be peck'ish enough to order dessert and up my bill by another $10? The amount of food served here was just right and I wanted a dessert to "Fill in the Corners" as JRR Tolkien once put it.
What it all comes down to is quirky but acceptable experience that I will visit again, probably soon. I will be back which should say more for the place than the whole review.
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