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  • Food was good but the experience with service was unacceptable. I really do not have the time to list everything that we did not like service wise. Hostess was friendly and we were seated promptly (we had reservations). Our server was very nice and friendly (that was not an issue) but the service overall was terrible. May I add, even if our bill had been comp'd (which it was not) we would not come back to this place. Just a sample: From the very first round of drinks, one person in our party did not get his drink, for a very long time. For almost everything, we had to ask multiple times to different people, even the manager (or whoever goes from table to table asking about your experience, this includes drink refills, bread, bread spread, butter for the crab, the sauce they offered with the steak, etc). My husband had ordered the bernaise sauce and they forgot, he did not want to start eating until he got it, but it took so long that he gave up and had half his meal without it. Some of the stuff we got after asking several times, some of it we just stopped asking. When we got the butter for the crab (again, after asking multiple times), they brought it in one of those containers with a warmer, but the warmer was not on. I do not think I had been to Fleming's ever before, but we go to Ruth Chris' (Scottsdale) a few times a year and I was expecting a comparable experience. Service there has always been superb.
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