The food is always good. The customer service HORRENDOUS. Called ahead and placed a to go order which was very clearly ready and getting cold while I waited for one of the 4 employees running the front to check out myself and 2 other ppl waiting in line to also collect their to go orders. Finally one of the other ladies lost patience and asked who was helping to go orders and to our surprise it was the manager who said "he is" as he pointed to another employee and began helping a new customer waiting to place an order. The person who was supposed to help w Togo orders kept bagging other food while we waited and let our food get cold. When I asked to speak to a manager is when I realized that the man who just told us someone else would help us was the one who was running the show.. well no wonder the service was so awful, look at the example being set!