I made a BIG mistake choosing Walgreens pharmacy plan for Medicare. They are totally understaffed in every location (I've tried a few) and the employees at the Bell Road store really don't care about anything. They are borderline rude & definitely don't go the "extra mile". They always say they fax my doctor for refills but my Dr says they don't get the fax. She used to get faxes before I changed to walgreens....Now I'm always running out of refills even when I put them in a week and a half before!!! Always a line...nobody answers phone (again..They are WAY understaffed) They want your money..just don't want to pay employees to service you!!! Won't pick them next year for sure!!!