Parking is great, can't say the experience is coming in. All the Chase banks I've been to in California were always great with service.
Issue number one: no one is there to greet you, offer you a bottle of water or snacks or ask you what you need assistance with. That was the kind of service I received at other Chase banks and even Wells Fargo.
Issue number two: I see one guy at his desk not with a customer but never once came out to check on the people in the waiting area.
Issue number three: they have a water dispenser but no cups so you have to take a cup from the coffee table near the entrance and take it over to the water dispenser to get some water.
After waiting for 25 minutes I decided to ask the teller for assistance since there was no line. She said normally with my issue I should be talking to one of their financial advisors, but luckily she offered to help me or else this place gets one star. And since there was no line and two tellers were available, somebody should have come out to check on the people waiting. Thankfully, they were able to help me. We resolved it. When I had walked over to the clipboard to cross my name off since I've been helped someone from Chase had already crossed my name off apparently. But if my issue wasn't handled with the teller then I'd be pretty pissed.
I would definitely check out another location if I need any further assistance.