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  • I took cab 0421 (Ali) from the airport to the Westin hotel downtown. The ride itself was just the kind I like - quiet, I did my phone calls after a long plane trip, windows open to let in the fresh air since it was a nice day. Credit card machine worked, I didn't get any guff for using a card instead of cash, he handled my bags with respect, service with a smile. Here's where five stars come in: I left my laptop in the back seat. Called the phone number on the receipt - it took forever for someone to actually answer the ringing phone but I'll overlook that for the purposes of this review - and talked to a nice woman. She put me in touch with the airport supervisor who immediately called the taxi, located my laptop, and called me back within 5 minutes. He had the cabbie drive the laptop back to the hotel. I asked Ali what I owed him and he initially said nothing but after pressing i gave him $25 figuring that's what my cab ride from the airport cost. I got lucky that the subsequent passenger didn't decide to appropriate my computer for him/herself, but was very pleased with the way that Yellow dealt with my problem and solved it for me. Thanks to all involved
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