I called them out when our downstairs furnace wouldn't stay lit. Everything I researched online said that it was the thermocouple but as I didn't know what I was doing I would rather leave it up to the experts.
It was clear from the moment he arrived he was less interested in repairing my furnace than he was in selling me a new one. He kept saying that repair would be expensive and they couldn't guarantee that it would work. He then quoted me almost $1000 to fix it.
I told him thank you and paid him the $79 trip charge to come out and promptly called another company. The other company came out and said the problem was exactly what I thought it was... the thermocouple. It was $127 for the part and $69 for labor. He replaced it and it works great.
The funny thing is that I'm going to be replacing both of our units in the next year. Which company do you think I'm going to go with? The one who tried to rip me off or the one who was honest with me?