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| - To review or not to review, that is the question. I worked here for 8 years so I am admittedly biased about certain people or departments.
My 4 stars is for the service dept. I always go to (and highly recommend) Edie Emery. She always listens to my concerns, tells me what else may need to be done *eventually* to my car w/ out just doing it and charging me for it, and she's always straight forward w/ me. She's a good advisor. If she's not available, ask for Chris Bates.
The amenities Big Two offers really are good. From the shoeshine to the hairdresser, the nail salon to the massage parlor (the guy is kinda creepy in there though IMO), to the lounges (TV, quiet, and wifi) to the cafe which is FINALLY serving good food. The sandwiches really are good and they each come w/ the most delicious brownie. If you plan to wait around for service or sales, tell your advisor or salesperson! Theyll likely give you a business card for a free service or food.
As for Sales and Finance....IMO the best people to go to are the GSM-Brett, Sales Mgr- April, Sales Person- Anyone on April's team, no one in Fleet, Finance- Jeff or Wendy.
The most helpful people at the parts counter tend to be Amanda or Kelly (guy), and the nicest cashier will be Mary.
Take this review for what its worth, like I said I have my biases, but the people listed are the most helpful/ nice to guests that I saw from an employees point of view. Toyota is a great brand, and Big Two really does represent it well.
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