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  • They're the BEST! I brought my 2005 Lexus RX330 'Thundercloud Edition' in for repairs to my bumper on 14 August 2017. This is the third time I have used Scotts Coach Works for vehicle repairs since 2010, on two of my other vehicles. Every time the entire staff, from the front desk, service advisors, repair technicians to clean up detailers performed all aspects in the utmost professional manner. I could not have wanted anything more from them. Jonathan Gerrie was my service representative and handled every detail of my insurance claim and vehicle repairs. He did a superior job! My vehicle looks better than new after all repairs and detailing my vehicle. I referred numerous people and insurance companies to Scotts Coach Works for repairs and referrals for all repairs and insurance needs. If you need anything, they will do it for you to ensure both you and your vehicle are taken care of. Jonathan had to work diligently and patiently with my insurance company to ensure they approved all repairs were taken care of and paid for. NOTE: USAA and many other insurance companies are using Smartphone photo apps to process your claim, take photos, and are sent to their Appraiser. These APPS are not consumer friendly and you end up with an appraisal that is ridiculous and unrealistically low. You cannot get your vehicle repaired for the price of the estimate your insurance company quotes you!!! I think they expect you to simply take the money and just leave your vehicle unrepaired and unsafe. These APPS and appraisals need to be banned from consumer practices, so contact your insurance company and voice your disapproval with them. DON'T WORRY, Scotts Coach Works is here to help for your insurance company. They are aware of the problems with these APPS and appraisals and work diligently with your insurance company to try to get them to approve and authorize ALL repairs and payments. Let them do the work for you, don't neglect your vehicles repairs. Keep your precious vehicle looking like new forever with Scotts Coach Works. I've been to other repair facilities , before I discovered Scotts Coach Works, and I will always use their services for all my accident repair needs, I hope you agree and that you do the same. They're the BEST!
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