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| - Obviously an establishment doesn't end up with a 1.5 star rating on Yelp for nothing, so to echo what many others have already stated, here is my experience...
My husband and I have been here 3 times within the past month or so. We used to eat at a location in Columbus, so we were happy when they opened one up here. Unfortunately, this Panda Express needs serious help. Each time we have visited our food was totally fine, so there's no problem with that. But the staff here are so incredibly slow that you should expect to sit in the drive thru for at least 15-20 mins. The past 2 times we went the drive thru was closed for whatever reason (they literally parked a car there to block it,) so we needed to go inside to order. The people working inside are sadly just as slow. It's essentially a cafeteria style line where you just point at what you want, so you'd imagine that would be quick, but some of the employees still move at a snails pace.
Now, as long as the food is decent I can handle slow employees. But what I cannot handle are the attitudes! Today, a girl Aryanna (sp?) was serving us and she was incredibly rude, had such an attitude, didn't listen, and then argued with us when SHE misunderstood the order. Then she stops in the middle of making our order and asks another girl to do it. The next girl was nicer, but this poor girl puts our containers in the bag and pushes it across the counter to me, and the food starts spilling out inside of the bag. This has happened every time! I mean guys, it's really not hard to put the containers in the bag in such a way that they don't spill, I promise! I know it seems ridiculous but it's clear that they seriously need shown how to do this.
The icing on the cake though, was a letter posted on the door of the restaurant from the manager Darlene, basically telling customers that it's the holidays, the holidays are stressful to everyone, and if you take your frustrations out on her employees you'll be asked to leave. I had to laugh out loud at this because firstly, it's incredibly unprofessional. But secondly, because the manager legitimately must not realize that the people who are probably "getting frustrated" at her employees are frustrated at the fact that a majority of the employees are slow, rude, and incompetent- it's not because it's the holidays!! Perhaps if Darlene would hop on here and read these reviews, and take the customer feedback into consideration, maybe she'd realize that the frustration lies within the attitudes and competency of the employees, and that the holidays have nothing to do with it.
Bottom line- the food is fine, the employees are subpar, so it is what it is. We'll still go there because it's the only one up here, and because our food has always been fresh and tastes as it's supposed to. But 2 stars is all this restaurant will be getting from me.
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