I called them to let them know that we were running late for my husbands appointment. They said if we get there by 11 am they would take him. We got there 11:05 filled out one sheet of paper work probably 3 minutes. And waited to be called. We were told they were booked solid and yet we were the only ones in the waiting room. Another person came in and we noticed her appointment wasn't until 11:30 but still we sat there along with her until they called her after 11:30. From 11:05 until 11:30 there was no one sitting there waiting for an appointment. We we went to the window to let them know we were leaving the person opened the window and said oh, you want to reschedule? I told her no we would not be coming back to that office and also told her how rude they were. It's not like we didn't call them to let them know we were running late. If they live in Vegas they have to know how hard it is to get around with all the road construction going on. They had no right to treat us they way they did. We might be senior citizens but were not children........Period. We left there at 12:15 and still the waiting room was still empty, go figure. If there rude to everyone I can understand why there was no one waiting in the waiting room. I will never take my husband back there.