I get off work from the Avondale area, and I live in Scottsdale. On the drive home after 5 PM I try to swing by this location but they seem to close early well ahead of their 6 PM close time. This is really irritating considering I can drive a little further ahead to the Cobblestone on N. Scottsdale Rd (which is FURTHER ahead of my home in Scottsdale) and they stay truly open til their close time. Why Bell Rd can't is frustrating to me considering my continued monthly membership that I am paying Cobblestone for, that I can't use at this location.
Other times like on my days off from work, sure, I swing by here and the service is alright. But once again, if the services provided are completely unavailable and the customer is well within the standard operating times, this in turn is frustrating from a customer experience standpoint. I've yet to see management/leadership make this right.... Look at the negative reviews for this place in the last 90 days alone from the date on this review... Review distributions are terrible.