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  • Let me start with the positive. The photographer that took our photos was actually great. Although the photographer didn't provide a lot of options with poses or props, he was very patient and nice. Now the not so positive. The store was crowded so I get that you may not be helped right away which was fine. It was after our session ended that we were completely ignored. We sat and sat waiting for help. There was a family that finished after us that received instructions on how to look through the photos, etc. When we were finally waited on the person rushed through the instructions and never returned. I noticed that the other two families had someone actually sitting with them going through the instructions, packets, enhancements, etc. We didn't receive any options. If I had not asked is there a way to purchase items online for later viewing we would not have known. Also even with the option purchased upon arriving home we found out we didn't receive the proper information to access the online photos. We've called and can never get anyone of the phone. Although I love the photos we were able to view while in store. The overall experience was not good and I would not return.
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