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  • I have to suggest anyone who's considering to shop at this store to reconsider. For close to 20 years my mom and I have been shopping at this location. As Christmas fanatics we appreciate the huge year around Christmas selection. However two times recently we have experienced very rude service and both times we were helped by the same rude sales clerk. The first time we shopped for some hallmark ornaments which had gone on sale. My mom, who is beginning to show early stages of dementia, has collected keepsake ornaments for about 30 years. We approached the counter and the sales rep seemed too busy multitasking with something behind the counter to even make eye contact with us. My gut instict should've told me to walk out then and there. However with close to 20 years of happy shopping here we decided to proceed. I asked the sales rep if they had a way of looking up our keepsake ornament purchases based on my gold crown number. The reason we were asking is I was almost sure that my mom had already picked up one of the ornaments early in the year. The sales rep rudely said no with still not making any eye contact and proceeded to ring or purchase. That was on January 27th. When I got home we confirmed our fear that one of the ornaments in fact was a duplicate. I loyally held onto the receipt and today, less than five days later, we went back to exchange the item. At the time of sale the sales rep did not tell us that keepsake ornaments for non-returnable even with a receipt. The signs in the keepsake ornament area also did not state such a policy. We did not notice that our receipt actually has that policy was stated in small text at the very bottom of the receipt. When we approach the clerk , she rudely alerted us of that policy. Again the sales rep was multitasking and did not have time to make eye contact. I understand that the item is seasonal but surely they can make an exchange for other keepsake ornaments that are simply sitting on the shelf and the fact that we bought this only five days ago. There would be no loss in revenue it's just an even exchange. I tried to explain that to the clerk but she would hear none of it. What she did hear is that I told her I would not be returning to that location for our future business I will drive to Scottsdale Fashion Square for my future Hallmark business rather than to Millies Hallmark. It's no wonder that Hallmark is going out of business all over the valley and hopefully Millies will be next. The Scottsdale Hallmark store has great customer service and I hope they remain around for years to come. I think Millies needs to train their sales staff on customer etiquette and reconsider their policies that are not customer friendly. In an economy like this you think they would be begging for business rather than pushing it away.
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