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| - My dog developed a tumor in his bladder and was having extreme difficulty urinating. Dr. Aguirre performed an ultrasound and stated he needed to immediately install a ureteral stent, to save my dog's life.
He stated that my dog would be "peeing normally" by the end of the day when I came back to pick him up, so I agreed to the $3,225 operation.
After the operation, I noticed a vet assistant was outside with my dog and my dog was still straining to urinate. When I informed Dr. Aguirre of this, he stated that my dog had just went "pee like a race horse" and maybe he just didn't have any liquids in him when I saw him outside. He then later showed me an ultrasound video of before and after and it showed no obstructions and urine exiting the bladder correctly. The next day, still no improvement, but was told to wait a week. I then took my dog back the next week, as zero improvement.
Upon this evaluation, Dr. Aguirre stated that he misread the initial ultrasound - that my dog had a much larger tumor than he originally thought. He also stated in hindsight, he should have installed a longer stent. When I asked about having another operation, he stated he would need to charge me another $3,225. He then stated if nothing was done, my dog would not die from the urethra obstruction. I asked about the ultrasound video he showed to me when I came to pick up my dog -- which showed no obstructions. He told me the video was of another dog and that he showed me the video, so that I could see the results of a successful operation. He made me think originally the video I was watching was of my dog.
To make matters worse, Dr. Aguirre charged my credit card $85 for this office visit, for him to tell me he was very sorry that he performed the operation incorrectly and misread the ultrasound.
A few months after this ordeal, my dog died. I felt I was entitled to full refund of the $3,225 for his gross incompetence. Dr. Aguirre has refused to return my calls and emails concerning this matter.
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