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| - I got a bad haircut at Lee's Salon, so I looked for someone with the skills to fix my hair. I called and talked to the people at Ippatsu about my problem. They matched me with Tori. I told Tori that I didnt want to shorten my hair further. Rather, I wanted the layers smoothed and blended. She showed me some photos on her phone to let me pick one that I liked. I chose a layered bob and repeated again that I didn't want my hair as short as in the picture. I wanted the layers blended together without shortening. She kept saying that she understood what I wanted. I think maybe that she has inadequate experience with Asian hair, because she spent two hours trimming and trimming. She complained that I have a lot of hair and kept cutting. She didn't pause to show me the progress nor to ask how it looked. And, finally, after two hours, when she showed me what she had done to my hair, I cried. Her idea of not shortening it was to leave one thin layer near my neck and to trim away all the rest of my hair! She asked her co-worker to take a look, and she suggested that it would look nicer without the last few longer hairs, so she cut half of that off, too, which made it look nicer, but far too short and completely different than what I had asked her to do. The most frustrating part was that, when I complained that she had cut too much, rather than apologizing, she pointed out that, "It will grow." I only give two stars because the receptionist came out as I left to apologize, and the owner later refunded my money. But my hair will take a long, long time to recover.
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