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| - Attention recently engaged couples, this is a review of Old Mill Toronto as a wedding venue.
Pros:
-They are open for consultation on weekends, even on a Sunday.
-Having done thousands (if not tens of thousands) of couples' weddings to date, they are relatively organized and they offer a standard service. During the consultation, we were given a nice folder with checklists. We were also given a tour of the chapel as well as a number of rooms that would fit our expected number of guests.
-Great location if your guests are mostly coming from the GTA; the Old Mill is also accessible by public transportation with a TTC stop, Old Mill station.
-Beautiful and cozy atmosphere
-Easy to arrange for other services, in particular, the organist was awesome! He arranged for other musicians to join him and play for our ceremony.
-Complimentary room was provided so we could do a Chinese tea ceremony before the reception.
-They assign you a Captain on your wedding day. You won't find out who that will be until the morning of your wedding, but it's super helpful to have this "wedding coordinator" from the Old Mill even if you have your own.
Cons:
-Somewhat disorganized and not detail-oriented catering manager: she made a lot of mistakes in the documents including estimates. We understand that things are not going to be perfect, but we would expect that they would not make silly mistakes such as referring to my fiancé as a Ms. so-and-so. This mistake appeared again despite telling her the first time to correct it. She provided estimates with an incorrect number of guests, incorrect pricing (we had to point out that the beef option was actually more costly than the chicken option). She also forgot to tell us about other random fees such as chair cover fee and coat check fee. We found out about them just before payments were due. In another instance, she gave me a wrong phone number to one of the Ministers who provides his service in association with the Old Mill. I called the number and the person on the other line is like what? I'm not a Minister, lol.
-"I don't care" approach from the Minister, arranged via the Old Mill: after finally getting the right phone number to one of the Ministers, I called him. He told me it's another one that will be doing weddings for the month our wedding was in. I called this other one, and he sounded like a nice person to preside over our ceremony. I was really looking forward to it; then, this other Minister called me back and said it's actually yet another Minister that would be helping us for our ceremony. After being transferred from one Minister to another, I felt like we weren't being cared for at all. The Minister responsible for us eventually called me and said he was on vacation and that he could not book our rehearsal, so we waited and waited until he would contact us again. After more than a month had passed, he still did not reply to our email or gave us a call. He showed basically no interest at all in learning about us or guiding us with this marriage process. We really wanted some guidance because we wanted to be prepared for the ceremony. He only provided us with this email containing reading materials to review by ourselves. I was pretty disappointed with this level of indifference shown by the Minister, and we considered finding another Minister, but eventually, he did arrange the rehearsal and we were hopeful that in-person interaction might turn out to be better. For the actual ceremony, the Minister did do an amazing job with his deep, penetrating voice. He was flexible and allowed us to do the ceremony the way we wanted to. I'm glad that it turned out to be a happy ending after all.
-Need to pay the full balance almost three weeks before the ceremony: we were asked to pay the balance in full almost three weeks before our ceremony. This may be a standard practice with wedding venues, but I wish they were more flexible and asked for the final guest numbers and payment closer to our wedding day, since it's not like they would be preparing the food weeks before our ceremony, anyway. They should also know that some guests may back out last minute.
-Other: we weren't told in advance that having the maximum number of people for a room meant we could not fit in a Photo Booth or a photo slideshow projector. During the reception, we decided to go with Old Mill's music in the room, and they forgot to turn it on, so we had to remind the Captain. In addition, watch out for silly little fees such as beef up-charge, caking cutting, coat check, parking pass, chair cover fees and so on.
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