Customer service was good. I upgraded from Iphone 4S to 5S and got across the board trade in. That was great! I was very concerned about making sure all my apps would get on it and my contacts, photos, etc. I am not a total geek so needed some instruction, sales rep started the process and showed me how, kinda nonchalantly mentioned it would take awhile maybe close to an hour, and mentioned it was using the wi fi in the store to do this. She went over some more things and I left. Halfway home I got an email to say the downloading used all my data!!!! What the heck! Had to hurry to get home and connect to my Wi-Fi.
Of course they're there to make money and I'm scared to look to see what extra charges occurred with that. I just wish she would have brought that to my attention before I left. Also she put my new Lifeproof case on and made sure she told me I had so many days to register my phone (would be covered if broke or water damage)...but neglected to tell me that I would need the bar code numbers on the INSIDE of the case to do that. Well, you know how hard some of these cases are to get off!!! Just frustrating.
Anyway.....make sure you write all your questions down before you go!
They will get every penny out of you they can.