I did a preorder of some make up on Sunday and when I went back yesterday to pick it up, they handed me my bag from the back and there were items missing from my bag and order. It appeared someone rifled through it and took things, because the wrapping and packaging was there but the item was gone. I did not discover this until I got home and now have to go back and I am being told that the item is now sold out so they won't replace it. My only course of action is to return what I have and get a refund. If you do any sort of preorder or ship to store unpack all your items before you leave. I have been shopping at this location for over 10 years and I doubt I will shop at this location again and I definitely won't do any form of ship to store or presale.