Extremely poor customer service at this particular location. Treated like a number, not a member, when I brought my father (senior citizen from out of town) with me to workout. Very corporate feel with an emphasis on high pressure sales and zero flexibility for an old man that forgot to bring an ID with him. "Member safety" being quoted as policy and reasoning for 25 minute wait to get a sales pitch from member services. Manager could not think on his feet or provide any reasoning for the inconvenience, he could only recite policy like a corporate drone. My father is on record as having been a guest of mine in the past. Flexibility and doing what's best for the gym and the membership should be management's focus and what separates this gym from others. Not the case in this instance. Substandard treatment by staff and disappointing lack of flexibility and discretion by management.