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| - Let me first off say that Lacey, was really nice. And I'd probably lean towards a three-four star review if this were just about her. I'm going below that for the salon itself.
I recently moved to the area and needed a color touch-up and trim. I'd been going to my past stylist for almost 8 years, and feel I know what my hair can and can't do to take color. After letting Lacey know, I let her do her thing. The trim was great, but the color seemed a bit off, but I thought I'd wait to see if it settled after a few days.
I called about a week later and left a message at the salon saying my hair had gone red, not brunette, and to ask about using a toner to make it go cooler. My call has never been returned (although I have had their e-blast come through since). I wasn't asking for a freebie, I was asking to have what I had paid for fixed. I've tossed around calling back, and not writing this review, but as a loyal customer to a salon for almost eight years, I appreciate when a salon appreciates your business. And I take care of those that do.
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