About: http://data.yelp.com/Review/id/-CFFjFS4w3r41ZH9r00D6Q

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About: http://data.yelp.com/Review/id/-CFFjFS4w3r41ZH9r00D6Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-11-17 00:00:00 (xsd:dateTime)
itemReviewed	Pizza Hut
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Never had an issue with a Pizza Hut before until the last order. It was a Sunday and presumably a busy one due to their special that day. We were taking advantage of their 50% any pizza special. Like usual we ordered 2 large stuff crust pizzas from online. They give us a pick up time which is usually on the ball or ready earlier. Pick up time was a little bit longer this time 20-30 minutes which is not a problem. We show up in 30 minutes to pick up the pizza and ended up waiting 30 minutes in the store for the pizzas! Another angry customer before us had waited 20 minutes and when he asked how much longer and was told another 20, he actually walked out on them. So we finally get the pizzas. Take them home and begin eating and the dough is hard and dry! Usually I have to dab the grease a little before eating but it was dry as cardboard. My husband was poking fun at the pizzas and comparing it to naan bread pizzas. We called up this location to complain and the manager offered to either have the same order delivered or give us credit for the order. We opted for the credit as there were a lot of people in our party who had already eaten the pizzas we brought home and were full. The manager said he would save the 50% off deal so we could use thay again next time. That was great. Much appreciated. Fast forward a few days and the credit hasn't shown up in my account online. We call back and speak with the manager and he says it is saved on the computer. It has to be used in store...ok... Fast forward another few days and we call in and try to order pizzas again. We figure lets just repeat the same order, same deal. And here is what finally tipped me pver the edge to prompt a negative review on yelp. Different manager says we can't utilize the same deal of 50% off and states he has no idea what the other guy told us. Now we are stuck paying in store prices because we can't use this credit online. After a bit of debate they were willing to honor the online prices because of our ordeal. We ask about the $7.99 two topping large pizza deal that is online. They said they are not a participating location for that promotion. Um..yes they are?? I had my iPad right on front of me! We ended up paying extra for our order to just use up this credit and definitely never will use this location again even though it is the closet one to our house. They don't deserve our business. Sometimes big chains forget how to provide good customer service. About to leave to go pick these up and they better at least taste like they should!!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kim

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