Wish I could give zero stars too!!!!!!
The AC Guys were called out to my home almost 3 weeks ago because our downstairs unit was not working. It was determined that we needed our compressor replaced. We were given a time slot of 3-7 pm. The lady on the phone guaranteed that the technician would call me 30 minutes before his arrival. No call/ no show #1. 2 days later, we were given a time slot of 2 pm- 8 pm. I called the office at 2:30 pm to confirm my appointment and to let the lady know that it is imperative that the technician call me because I would have to leave work to meet him at the house. She said, "Yes, he will be there before 5 and he will call you 30 minutes before his arrival." At 3:15 pm I receive a call from their office telling me that the technician was at my house. I told her I never received a call from the technician. She told me that she just spoke to me 45 minutes ago. I said that's because I CALLED YOU! Her response was, "Oh, yeah. Oops. Well the guy can't wait for you so I'll just have him come back and make you his last appointment." We never heard from them again. No call/ No Show #2. So, we had ANOTHER company come out to work on our AC. They were great. They called ahead of time and were completely professional. Unfortunately, the deductible of our repair was already paid to the AC Guys so the work order was put back into their hands.... We had a time slot for 12-4.... My husband waited the entire time with our 1 year old in the house. No call/ no show #3.
Our property management company told me that the AC Guy's technician says he tried to call us 3 times for that last appointment. Hmmm???? I find that completely unbelievable since we had zero missed calls and zero voice messages. Each time the company didn't show up to an appointment, they tried to lay the blame on us. As if we purposely wanted to live in the sweltering heat? Right.... So FINALLY, we went back to using the PROFESSIONAL company that called before their arrival and actually showed up like they were supposed to. I now have air conditioning in my home NO THANKS to the AC Guys.