Absolutely terrible. Horrible customer service. Driver is clearly lying about his delivery attempts and the owner blames the customer and defends her driver. This lady was so blatantly rude to me over the phone when I told her there was no possible way her driver rang my doorbell today since I have been home all morning waiting in silence for the flowers. She had the nerve to respond saying "what was my driver supposed to do break your window so he could leave you your flowers? You didn't answer the door so he left!" NEVER use this lady's floral shop. She shouldn't even have one to begin with.