First of all, when we were ordering our food there was a lot of unclarity and confusion. My friend ordered the gringo tacos with shredded chicken which she always gets at the other locations, but she said they couldn't do that. Fine. Then I asked her what the vegan options were and she said I could do a vegetable burrito which states that it comes with vegetables. She asked me if I wanted rice and beans but I guess she apparently thought I meant I just wanted rice and beans.... because when I got my burrito after half an hour it was just rice and beans.. I asked her about the vegetables and she looked dumbfounded and didn't explain anything lol. We were also waiting for a long time and saw other tables, who ordered after us getting their food first. We had 4 orders at the table and they all got brought at different times. We understand that they were busy but it shouldn't be an excuse to lag on customer service. The worst part is that the food wasn't even worth the wait. My bean and rice burrito felt like a 5 year old put it together: soggy and shapeless and cold. My friend did however like her tacos and said they were warm. The salsa was weird though! I am quite confused by how busy this joint was.