My experience dealing with Shelly so far has been nothing short of fantastic. She is extremely customer oriented and will go way beyond what is expected to make sure all questions are answered. Agents I've used in the past would sometimes not listen carefully to what I wanted or was describing. Shelly is as sharp as a tack and picks up on everything being said. Her enthusiasm and down-to-earth personality make communications easy and pleasurable. You can really tell that she is trying hard to get the best coverage for your needs and for the money.
As with other forms of insurance, it sometimes does not make sense to call around to each insurance company in order to compare offerings and talk to multitude of representatives as it could get even more confusing than it already is. In the case of health insurance, my recommendation is to just call Shelly since she specializes in health insurance, knows what's available, and can tailor coverage to suit your budget.