A beautiful interior makes one forget that this is located in a strip mall. But while the decor was beautiful the lack of service offset NAGA's appearance. I walked in Saturday night intending to order carryout and I don't mind a little wait. But when people already seated said they've been waiting 45 minutes plus for their food and at the 9 min mark nobody's even paid attention to me to take my order much less acknowledge I exist I left.
Yeah this review may get flagged as I didn't eat their food. But when I walk in the door I expect to be acknowledged. It's not like you can't see me, I'm not a small guy and at 6 ft 4 I block the sunlight pretty well when coming through the door. When the service is so slow that they miss customers coming and going, they've got problems. The food may be as good as everyone claims but if the service sucks or is non existent...why bother.
When I left I called Penns Thai House from the parking lot. I made the drive down the 515 and my food was ready in under a 90 second wait. And it was just as good as ever which means it was perfect. Meanwhile I bet people were still waiting for their food at NAGA.
I hope to try NAGA again and maybe, just maybe this time they'll notice me, show me to a seat and take my order or politely ask me to wait and do so in under 10 minutes.