I had them initially come out and give me an estimate on pool cleaning once a week. I have dogs which he met and assured me all would be fine and he even wrote it on the paperwork that I signed. The following week someone came out but didn't go in backyard because he didn't know I had dogs. What?? ok so I called and they sent a different guy out who then forgot his net so I called and let them know pool was still cloudy and he forgot his net in my backyard. I had relatives coming out so I spent my weekend cleaning the pool and filter myself since it was still cloudy and green. After relatives left I again cleaned the pool and brushed it. When I got home from work the day of the pool service was scheduled, I checked my pool and no brushing was done and was pool was turning green and the basket by the pump was still full of leaves from when I cleaned the pool over the weekend. I called and asked if the baskets were part of the service each week and was told it was. I was told them it wasn't done and they offered to send a different guy to personally do my pool each week. I told them forget it that out of the 5 weeks I had hired them that not once had I had a clean pool so I bought a self cleaning pool cleaner and my pool looks great. They also tried to tell me I needed a new pump but I had two other companies come out and check and was told I did not need a new pump that I needed to have the timer set longer than 6 hours.