This is the worst experience I have ever had with a so called manager. The day was May 18 I was getting my husbands truck washed, after sitting there for about an hour and my truck not being completed I was started to get upset. This is a dark blue truck and it sat in the sun for about a half an hour and wasn't touched so the water marks were drying. Other cars came and went and mine sat there. I went to complain to the girl at the front and asked to speak to a manager. The "manager" was Chompie, when he was told I wanted to talk to him he avoided the situation and went back to his office. I again said I wanted to talk to the manager he came out and I told him what was going on. He went outside yelled at some people and now my truck was getting attention except that it was being revved up so loud that the noise that came from my exhausted sounded horrible. This immediately upset me I told the guy to get out of my truck that we pay for our things and we take care of it, He got out and I was going back in to complain again and Chompie was walking out the other door. I said I want my money back. This stopped him in his tracks, he turns around and said, "cant you read no refunds." Well Chompie I actually can read I am college educated. I hope he can read and all the others that will read this and not go to this car wash. I have four vehicles and multiple siblings that live in the area that will not go to this car wash. Chompie needs some management and customer service classes.