I live a couple of blocks away and I've been going here off and on since it opened. Usually I get good service. The last time though I went on a Friday night (10/9) at about 8 PM. One couple ahead of me who ordered and was being rung up by a tall african american guy. Younger white girl in the drive thru helping customers, A taller hispanic girl with a chefs hat on in the cooking area said "just a minute and we'll be right with you". So I waited, and waited, and waited. A hispanic guy in a red shirt (manager?) came out of the back and then another employee comes out as well. So, I waited, and waited.... you get the picture. 5 employees on duty versus 3 customers and finally I couldn't wait any longer. I walked out and wont be back.