Many good elements to this place, though I need to note that I am only reviewing them on their mani and pedi services (I don't normally avail of any kind of waxing or facial procedures so I can't comment on these in general). Their booking system is accurate and precise and so far I have not encountered any delays with any of my appointments.Their range of services is great and the prices very reasonable - currently I'm trying out a system of going in for a full mani ($30) every four weeks and doing a quickie mani ($20) in between.
Nikki is extremely friendly and pleasant, does an excellent mani and pedi, and I always book her specifically. The rest of the staff are always very helpful and attentive. I am very satisfied with the level of cleanliness and sanitation practices they employ (check out their website for details on this).
As for atmosphere, both the pedi and mani stations are well-spaced and allow you to still maintain a little bubble of relaxation around you even when it gets crowded. It's hard not to space out people watching on Queen Street as you sip your complimentary tea between polish applications. There's lots of entertainment around to keep you somewhat distracted should you choose, mainly in the form of magazines and whatever semi-cheesy early 90's movie they happen to be playing on their TV that day. Suffice to say I always somehow end up pleasantly spaced out and distracted on my way to ultimately being very pleased with the end results of my mani and/or pedi. If that's not added value for your money, I don't know what is.