I have received poor customer service on multiple visits here. Most recently, it was the drive thru service. There were very few cars in the parking lot and I was the only one in the drive thru. I was told that it would be "one second" when I drove up. That was fine with me. Someone finally asked to take my order five minutes later. After I pulled up, it took another 10 minutes to get my food even though I was not waiting behind anyone. The guy at the window began an awkward exchange when he reached out with the food to my car window before asking me to pay and not letting go of the bag until I pulled out my card. He then went back inside, forgetting my drink, so I waited until he noticed that I was still there so that I could ask him for that, too.
My fries were cold, so the wait wasn't due to them having to make them fresh, and the burgers were pretty awful as well. I am rating this location 2 stars instead of 1, because on some visits the burgers have tasted alright.