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  • I have to give Dos stars for the customer service I experienced. I put my order in via internet for pick up. I ordered Chicken sandwich with the hot and sweet peppers combined with Marinara on the side with a bag of bar b que chips and tomato bisque soup. When I arrived the staff seemed very busy and their team cohesiveness seemed to be off as they could not find my order first. A few minutes later they found my sandwich but did not have the soup cause they were out of the tomato bisque. I was totally fine with that cause they put in a courtesy call into my phone shortly after the order was submitted. Next they try to put a brownie in the bag with my sandwich and that threw me way off cause I am a diabetic. Truthfully at this point I had forgotten my entire fricken order! Mind you I was on a 20 minute lunch break. So I finally collected myself to know A.) I was not getting the soup I wanted and B.) I want my beloved honey BBQ bag of chips I ordered and I will gladly go. When I got back to my office the sandwich was totally hip but I could not taste hardly any or no cheese on it and the marinara sauce the online ordering system allows you to add was stated to be put on the side. Like in a cup on the side...wasn't in the bag and I forgot my order in the midst of the confusion at the store. Go figure... I called and Tawana answers the phone thanking me in the follwing manner. "Thank you for calling Capritotti's on Rainbow and 215 speaking". She bursts out an laughs and states, "I mean Tawana speaking." I started to ask a question about how the actual sandwich was to come cause I have never purchased this particular sandwich before. Long story short, the conversation turns into her rudely interrupting and saying. " I asked you that cause I am trying to get you a free sandwich and I am going to get the Manager now." She proceeds to throw down the phone and cop her plea to the poor manager on Duty that has to put up with her tude. Max who was very kind remembered me from the pick up confusion in recent apologizes for Tawana who apparently has missed some training videos in the past. I cannot stand non professional people. We all have to work co exist and get a long. Why make things harder by not caring at all right off the bat? I will go back in the future but I don't think it will be anytime soon. UPDATE: I did return to the store a week later and the gentlemen who took the order apologized for everything and remade my sandwich. Great customer service review bumps up a star for sure.
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