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| - I really wanted this to be my go to landscaping company, but...
The first time Geoff and his crew were out, there was a very large tree overhanging my house, a big queen palm in the back that the previous owners neglected, weeds, trimming, etc. that needed to be taken care of. Geoff came out for the estimate and was back with his crew to complete the work in a short amount of time. That appointment was great!
The first issue I had was during my second appointment. I emailed Geoff about a drip system leak in the front yard, and the palm in the back needed a quick trim- nothing big, but it needed to be done. We agreed to a price via email and he sent out his crew. They were able to get the work done and everything was going well, until it was time for my wife to pay. I was inside the house, busy doing something with my kids and when she went to pay they said it wasn't enough and brought up their "minimum fee". I never agreed to pay a "minimum fee", I agreed to the price Geoff and I discussed via email. Obviously nobody else was notified. So now I have his crew telling my wife (and me now) that it's going to be more than what I was quoted via email. The worker agrees to call Geoff but can't get in touch with him. He finally agrees to take the check we had made out for the pre-agreed amount and says he'll talk to Geoff about it. Okay, that's fine, but the whole thing was very strange. It's like they couldn't understand why I wasn't paying their "minimum fee". Very odd.
Remember the drip system leak in the front yard? It came back (not blaming this on Geoff or Agave, just old). So I sent Geoff an email asking if he could come out and take a look. Never heard anything. At that point, I figured I should seek the help of a drip system expert. I did, he's great, and maybe it was all for the best. As another reviewer mentioned, it seems like they're great for big jobs but not so much for the small stuff. That's not necessarily a bad thing, I just wish I would have known.
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