I booked one of their shuttles after being told that they offered direct service to my hotel with no stops. The price was in line with other shared ride services so I clarified this point several times. I purchased my fare from quite possibly the rudest person I have ever seen run a register and boarded the bus for my hotel. We waited for the bus to fill up and then left--but not for my hotel. The bus stopped at what seemed like every hotel at the strip before finally arriving at my hotel. Somehow my trip with no stops turned into a 2 hour bus ride. My time, and yours, is worth a lot more than the $7 this "service" will save you over a cab ride--even if the cabbie will try to take you for a ride through the tunnel. Save yourself the aggravation and take a taxi to your hotel.