Ordered two wood fire 22oz rib-eyes medium. The steaks took awhile to come out. My wife's steak was better than mine but was more rare than medium. My steak was truly tough! I had it sent back and the manager agreed it was tough and ordered another one to be sent out. When it arrived it was just as tough and poorly cooked. It was rare. Although I'm grateful that she didn't charge me for the one steak it was a drag to go out and look forward to a nice dinner only to be deeply dissatisfied with our experience there! I vow NEVER to eat at Outback ever again. You'd think they'd have it together when it comes to knowing steak... Ten thumbs down! Ps. The staff was very nice but I feel sorry for them having to defend such a poor product!